Privacy Policy

Last Changes to Privacy Policy: January, 2014      

We are strongly committed to letting you know how we will collect and use your personal information.  The policies below are applicable to Metrie’s network of websites, including metrie.com and its affiliated websites (including any versions optimized for viewing on a wireless or tablet device); all email newsletters published or distributed by Metrie; all apps published by Metrie, if any; and all other interactive features, services, and communications provided by Metrie (“Sites”), however accessed and/or used, that are operated by us, made available by us, or produced and maintained by Metrie Inc. Metrie Industries Inc., Metrie Canada Ltd., and their affiliated companies (“Affiliates”) (collectively “Metrie” or “we”, “us”, or “our”).  We have established this privacy policy (“Privacy Policy”) to let you know the kinds of personal information we may gather during your visit to these Sites, why we gather your information, what we use your personal information for, when we might disclose your personal information, and how you can manage your personal information.

Please be advised that the practices described in this Privacy Policy apply only to information gathered online at our Sites. It does not apply to information that you may submit to us offline, or to Sites maintained by other companies or organizations to which we may link or who may link to us.

By visiting our Sites, you are accepting the practices described in our Privacy Policy.  If you do not agree to the terms of this Privacy Policy, please do not use the Sites.  We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. Your continued use of our Sites following the posting of changes to these terms will mean you accept those changes.  If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to personal information already in our possession, we will provide you with notice of the modifications or amendments.

If you have any questions about this Privacy Policy or don’t see your concerns addressed here, you should contact us by email at privacy@metrie.com.

 

What Information About Me Is Collected and Stored?

We collect two basic types of information from you in conjunction with your use of the Sites, personal information and non-personal information.  Personal information is information that you may supply to us, as described more fully below, i.e., when you register, download CAD drawings, complete a survey, participate in a community, or provide your e-mail address.  Personal information is any information that can individually identify you and includes, among other things, your name, e-mail address, telephone number, postal address, credit card, billing and contact information.  Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of the Sites and the Internet.

Personal Information

 As a general matter, you can browse the Sites without submitting your personal information to us.  However, there are a number of circumstances in which you may supply us with your personal information.  The following lists the most common ways in which we may collect your personal information.

  • Registration for an account on the Sites
  • Sign up to receive e-mail newsletters or e-mail alerts from us
  • Sign up to receive e-mail offers from Metrie or Metrie partners
  • Request for customer service or other assistance
  • Service related communications, e.g. account verification; technical notification
  • Participation in surveys, panels, or market research
  • Participation in special events and promotions
  • Participation on social media accounts involving Metrie, our Sites and our brands
  • Participation in communities, chat rooms and comment threads, other fora, and other interactive services
  • Submission of user generated content on any part of the Sites that permit it, including photos or comments
  • Submission of a job application
  • Any other place on the Sites where you knowingly volunteer personal information

Collection of Personal Information From or Through Social Media Sites or Using Your Social Media Login 

When you interact with any Metrie property page or account on a social media platform, such as Facebook, Twitter, Google+, Tumblr, LinkedIn, YouTube, or Pinterest, we may collect the personal information that you make available to us on that page or account including your account ID or “handle.” However, we will comply with the privacy policies of the corresponding social media platform and we will only collect and store such personal information that we are permitted to collect by these social media platforms. 

Non-Personal Information

In addition, when you interact with the Sites, we may collect certain information that does not identify you individually and our servers may automatically keep an activity log of your use of our Sites (“Non-Personal Information”). Generally, we collect and store the following categories of Non-Personal Information:

  • Demographic data such as age, gender, and five digit zip code as part of collecting personal information
  • Device information about your computer, mobile device, or other device that you use to access the Sites.  This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
  • Analytics and usage information about your use of the Sites.  This information includes a reading history of the pages you view.  We use this information to provide you a more customized experience on the Sites.
  • Additional “traffic data” and log files such as time of access, date of access, software crash reports, session identification number, access times, and referring website addresses.
  • Your search terms and search results.

Other information regarding your use of the Sites.

Collection of Your Source IP Address/Location Information

 We will collect and store location information about you on the Sites and associated with your account that you volunteer on the Sites or enable through the Sites or your device.  We will not collect any location information that you do not volunteer or enable.  We will delete any location information that you request.

We also collect and store your device’s source IP address which may disclose the location of your device at the time you access the Sites.  We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is also used to gather broad, aggregated demographic information.  When you submit a transaction or information we may store your IP address for validation and to protect against fraud.

In addition, the Sites will deliver content based on your current location if you choose to enable that feature.  If you enable that feature, your current location will be stored locally on your device which will be used by the Sites to serve you certain content tied to your location.  If you elect to have your location-based searches saved to your history, we will store such information on our servers.

Collection of Personal and Non-Personal Information From Other Sources

 We also may collect and store information about you that we receive from other sources (including by us from our offline interactions with you) to, among other things, enable us to update and correct the information contained in our database and to better customize your experience on the Sites.

Use of Cookies, Flash Cookies, Web Storage, and Web Beacons

 Like many websites, we use “cookies”, which are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences and actions. We may also use cookies to monitor traffic, improve the Sites and make it easier and/or relevant for your use.  We use cookies for the other purposes set out below:

  • We use cookies to remind us who you are and to find your account information in our database when you access a service so you do not need to log in at every visit. This helps us to provide you with service tailored to your specific needs and interests. A cookie is created when you register for a service.
  • We use cookies to determine the browser the visitor uses so the site can be designed to work properly with the most common versions of different browsers.
  • Advertisers that place ads on the Sites may use cookies
  • We use cookies to estimate our audience size. Your browser is given a unique cookie that helps us determine whether yours is a repeat visit or a first visit.

You may occasionally get cookies from companies advertising on our behalf.  We do not control these cookies, and these cookies are not subject to this cookie policy.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. If you delete your cookies or if you set your web browser to decline cookies, some features of the Sites may not work or may not work as designed.  For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

Is Personal Information Collected From Children?

Unless otherwise disclosed during collection and with parent or guardian consent (for instance, in some of the educational areas on our Sites), Metrie does not knowingly collect personal identifiable information from children under 16 years of age. If you are under 16 years of age you should not provide personally identifiable information to Metrie without providing us with consent from your parents. If Metrie discovers that a child under the age of 16 has provided Metrie with personally identifiable information and we do not have parental consent, Metrie will immediately delete that child’s information from the Sites.

How Do We Use Your Information?

We use the information we learn from you to help us personalize and continually improve your experience on the Sites.  We may use your Personal and Non-Personal Information in the following ways:

General Uses

  • Provide you with the content, products and services you request
  • Communicate with you about your account or transactions with us and send you information about features and enhancements on or to our Sites
  • Communicate with you about changes to our policies
  • Communicate with you about your comment to a community
  • Personalize content and experiences on our Sites, including providing you recommendations based on your preferences
  • Send you newsletters, offers and promotions for our products and services, third party products and services, or special events by e-mail, text, or other another medium
  • Administer our loyalty programs
  • Optimize or improve our products, services and operations
  • Automatically update the Sites on your device
  • Detect, investigate, and prevent activities that may violate our policies or be illegal
  • Perform statistical, demographic, and marketing analyses of users of the Sites

Combination of Your Personal Information 

We use the information from one portion of the Sites on other portions of Sites in our network of Sites, all of which are owned and operated by Metrie, and we may combine information gathered from multiple portions of the Sites into a single customer record.  We also use and/or combine information that we collect off-line or we collect or receive from third party sources to enhance, expand, and check the accuracy of your customer records. 

Who Do We Provide Your Information To?

Except as disclosed in this Privacy Policy, we do not disclose information about your Personal Information collected online to any companies not part of Metrie or its subsidiaries or related entities.  Although, as disclosed below, we may provide your information to our partners, in no event will we sell or rent your Personal Information as part of a customer list or similar transaction. 

Third-Party Agents

We have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as hosting, billing, content syndication, content management tools, social media integration, marketing, analytics, customer service, fraud protection, etc.  These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information.  They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to the Sites. 

Emergency Situations

We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Sites; (b) protect and defend our rights or property, the Sites or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Sites or the public.

Use of Non-Personal Information

We may disclose or share Non-Personal Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary. Among other things, we will disclose Non-Personal Information to third parties to help us determine how people use parts of the Sites and who our users are so we can improve our Sites.  We will also disclose Non-Personal Information to our partners and other third parties about how our users collectively use the Sites.

What Steps Are Taken To Keep Personal Information Secure?

We are concerned about ensuring the security of your Personal Information.  We exercise great care in providing secure transmission of your information from your device to our servers.  Personal Information collected by our Sites are stored in secure operating environments that are not available to the public.  Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you.  Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

How Can We Transfer Your Personal Information?

Your information collected through the Service may be stored and processed in the United States, Canada or any other country in which Metrie, its Affiliates or Service Providers maintain facilities.  Metrie, its Affiliates, or Service Providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world.  Please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.  By registering for and using the Service you consent to the transfer of information to the United States, Canada, or to any other country in which Metrie, its Affiliates or Service Providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

How Long Do We Keep Your Information?

Following termination or deactivation of your account, Metrie, its Affiliates, or its service providers may retain information (including your profile information) and user Content for a commercially reasonable time for backup, archival, and/or audit purposes.  If you have any questions about termination or deactivation of your account, please contact us directly at privacy@metrie.com.

What Happens When I Link To or From Another Website?

These Sites may contain links to other websites operated by affiliates of Metrie or third parties. Please be advised that the practices described in this Privacy Policy for Metrie do not apply to information gathered through these other websites. We are not responsible for the actions and privacy policies of third parties and other websites.

Governing Law

These Sites are published in the United States and Canada. We attempt to protect the Personal Information of all users of our Sites and we attempt to comply with local data protection and consumer rights laws to the extent they may apply to the Metrie services, but our family of Sites are located and targeted to United States and Canadian citizens and our policies are directed at compliance with those laws.  If you are uncertain whether this privacy policy conflicts with the applicable local privacy laws where you are located, you should not submit your Personal Information to Metrie.

Assignment

We may change our ownership or corporate organization while providing the Sites and services.  We may also sell certain assets associated with the Sites.  As a result, please be aware that in such event we may transfer some or all of your information to a company acquiring all or part of our assets or to another company with which we have merged.  Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time.  Nevertheless, we cannot promise that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this Privacy Policy.

Changes to This Policy

As our Sites continue to develop, we may add new services and features to our Sites. In the event that these additions affect our Privacy Policy, this document will be updated appropriately.  We will post those changes prominently so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.  We do, however, recommend that you read this Privacy Policy each time you use our Sites in case you missed our notice of changes to the Privacy Policy.  We will not, however, materially change our policies and practices to make them less protective of Personal Information we have previously collected from you without your express consent.

How Do I Opt-Out or Correct Information About Me

You may always opt-out of receiving future e-mail messages and newsletters from Metrie.  We provide you with the opportunity to opt-out of receiving communications from us by going into your profile settings and choosing the appropriate options.  To opt-out, you can also send us a message at privacy@metrie.com

Your California Privacy Rights

California Civil Code Section 1798.83 permits customers of Metrie who are California residents to request certain information regarding its disclosure of their personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to privacy@metrie.com.  These Sites will respect your browser’s Do Not Track signals (or other well-established, commercially available mechanisms that provide you with the ability to exercise choice regarding the collection of Personal Information).  If we receive a Do Not Track notice, we will stop using any Personal Information for online behavioral advertising purposes.

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