Statement of commitment
At Metrie our strength is our people. We are built on and embody our values of passion, respect, integrity, collaboration and excellence in everything that we do. Our values are our constant in a dynamic business environment and serve to guide our behavior and decisions. Metrie strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.
Metrie is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act (AODA). This accessibility plan outlines the steps Metrie is taking to meet those requirements and to improve opportunities for people with disabilities.
Past Achievements to Remove and Prevent Barriers
This section includes a summary of the accessibility initiatives Metrie has completed.
Metrie’s Customer Service policy applies to all employees who communicate with the public, all management and staff who develop policies and procedures, all volunteers and any third parties the Employer may contract with. Our intent is to ensure all persons with disabilities receive customer service in a manner that takes into consideration their disability and offers excellence in customer service.
Customer Service Achievements:
Metrie has achieved the following requirements of the Customer Service Standard of the AODA:
Metrie has created and put in place a customer service plan that:
Metrie has trained staff on accessible customer service and has created an ongoing process to train new staff with regards to the customer service standard.
Information and Communications
To comply with the AODA Customer Service Standard, Metrie has put into place an accessible feedback process to receive and respond to feedback from customers and members of the public who have a disability.
Metrie has taken the following steps to ensure existing feedback processes are accessible to employees with disabilities upon request:
Metrie has taken the following steps to ensure all publicly available information is made accessible upon request:
Metrie is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.
Metrie has taken the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A:
Metrie is committed to fair and accessible employment practices. We have taken the following steps to notify the public and staff that, when requested, Metrie will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.
Information for Employees
Metrie has taken the following steps to ensure employees know about our organization’s policies for supporting employees with disabilities:
Processes to Accommodate Employees
Metrie has taken the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:
Strategies and Actions
This section includes a summary of Metrie’s ongoing accessibility initiatives
Metrie is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others.
Metrie has reported our progress online by filing an accessibility report with the Minister of Community and Social Services. Metrie will comply with the customer service standard by filing an accessibility report, as required.
Information and Communications
Metrie is committed to making our information and communications accessible to people with disabilities.
We will take the following steps to ensure the accessibility needs of employees with disabilities are considered, By January 1, 2022, we will:
Metrie is committed to fair and accessible employment practices.
We will take the following steps to ensure the accessibility needs of employees with disabilities are considered, Metrie is using performance management & career development processes. By January 1, 2022, we will:
Metrie is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.
Metrie provides training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Ontario Human Rights Code as it relates to people with disabilities.
Training will be provided in a way that best suits the duties of employees, and other staff members. Metrie takes the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws:
Metrie Provides training to:
Design of Public Spaces
Metrie will meet accessibility laws when building or making major changes to public spaces.
Metrie will put procedures in place to prevent service disruptions to the accessible parts of our public spaces.
Metrie will take steps to prevent and remove any other accessibility barriers as identified by the public and employees, as required and requested.
For more information, please contact:
Metrie’s People & Culture Team
Phone: +1 800-268-0110
Accessible formats of this document are available from the People & Culture Team, upon request.